FIRST TIME ORDERING FROM SMOOTH TREATS?
Ordering from Smooth Treats is a very simple process. We want to ensure that our customers are taken care of and able to get their medicine; however, we also have a strict policy against selling to minors. That is why we ask that you upload a piece of valid, government-issued photo identification so that we can be sure that our product is being purchased by adults. Your privacy is important to us so we want to stress that your identification will not be shared with any other parties and is solely for our own records.
Please note that if it is your first time ordering and you do not upload your ID, we cannot process your order. Remember we don’t keep your ID on file but rather us it to verify your age only. Your security and privacy is important to us. We us encrypted data process and bunch of other cool computer stuff.
Go through the site and make your order by adding all the items you want to your cart.
When you are finished making your order, hover over the cart icon. Here, you will see two options: View Cart or Check Out.
If you wish to review your cart, select View Cart. Then when you are finished, click “Proceed to Check Out”.
If you don’t need to review your cart, simply select Check Out.
On the Check Out Page, fill in all of your information, then select your preferred shipping option. For more information on our shipping fees and expected delivery times, please click here.
On the right hand side of the Check Out Page, there are some disclaimers and questions for you. Please read these over carefully before choosing your answer. There is also a question that asks if this is your first time ordering at Smooth Treats.
If the answer is No then please disregard this tutorial. You do not need to upload your ID again if you have already placed an order with us before.
If the answer is Yes then please use the option to attach a file to your order. Please ensure that you are using a valid, government-issued photo ID so that we can verify your date of birth.
Please click here to see what information we require from your ID.
After your order is completed, you will receive an e-mail with your Order Invoice.
When you receive the e-mail with your Order Invoice, please refer to Step 2 of the “How to Pay” section below. Payment and ID must be received before we start packaging your order.
From here, it usually takes us about 24-48 hours to process your order. If all goes well, your package will be shipped out and you will receive an e-mail with a tracking number. If there’s any issues that come up, we contact you.
HOW TO SEND A PAYMENT
We want you to know that your money is secure.
Due to its’ security and convenience, we accept payment by Interac E-Transfer. At this time, we are not accepting any other methods of payment, but we’ll let you know if we do.
Please remember that you must be over 19 years of age to make an order. Keep in mind that your payment can still be accepted even if your account is unverified, and refunds by Interac E-Transfer take up to 3 business days. To avoid delay in your order, please ensure that your account is verified before you send payment.
Place an order either online or with one of our customer service representatives by phone or e-mail. Please keep in mind that while placing an order through the website is instantaneous, placing an order by phone or e-mail is not. Although we try to respond to all inquiries as quickly as possible, it may take some time for one of our customer service representatives to get back to you.
Once your order has gone through, you’ll receive an e-mail with your order number.
If you do not receive an e-mail, try checking your spam folder. Otherwise, please contact support so that we can check if your order went through properly.
Once you’ve received the confirmation e-mail with your order number, please send payment to [email protected] via Interac E-Transfer.
If you are not sure how to send an Interac e-Transfer, please contact your bank and they will walk you through the whole process.
This is incredibly important!
You need to add your order number and the e-mail address associated with your account in the Message field of your e-Transfer. If we do not receive this information, there is a good chance that your order will be delayed while we try and match your payment. Please be sure to include this information if you do not want delays in your order.
Please use the following security question and answer for your e-transfer:
Question: (please enter your order number)
Our accounting department manually accepts every payment so it will usually take at least few hours before your payment is accepted and matched. No worries though- it shouldn’t take us longer than 24 hours.
Once your payment is matched, provided your account is verified, we will start packing your order. You will receive a tracking number at around 7 PM PST on the day that your order is shipped. To avoid not getting your tracking number, please make sure you add [email protected] to your safe sender list.